Frequently asked questions

We ship from a warehouse inside the EU. In Germany, Austria and Switzerland you'll usually have your order in 1–3 working days.

Within the EU we ship DDP — duties and import taxes are included in the price, with no surprises. For Switzerland we show import charges transparently.

Yes. DACH is our home, but we ship across the entire European Union and to Switzerland.

You have 30 days to return a mochila — longer than the law requires. Returns within Germany are free.

No. Even though each mochila is one of a kind, the full right of return applies — a non-personalised bag is not a custom-made good in legal terms.

Single-thread (una hebra) is woven with a single strand: denser, finer, more durable — and at over 30 days, far more demanding. Double-thread is the softer, lively classic for every day.

Yes. Every mochila is handwoven and the run of colour emerges in the moment of weaving. There is exactly one of each piece.

Most models are around 27 cm in diameter and 30 cm tall, with an adjustable strap of about 110 cm. Exact measurements are on every product page.

Hand-wash in cold water with a mild detergent, don't wring, and dry flat in shape. That keeps the cotton weave beautiful for years.

We work directly with a fixed circle of weavers, name them, and disclose what share of the price reaches them. We follow the ten principles of fair trade.

We sell the genuine craft of the Wayuu, made by Wayuu women, and we name the patterns, the origin and the makers. We copy nothing and invent no folklore — we give the craft a stage and fair pay.